General Questions
What kind of services do you offer?
We provide a range of treatments including chiropractic care, physiotherapy, massage therapy, and acupuncture to help with pain relief, injury recovery, enhanced mobility, and improved overall wellness.
Do I need a doctor’s referral to book an appointment?
In most cases, no referral is required — you can book directly with any of our practitioners. Some extended health plans may require a referral for reimbursement, so it’s best to check with your insurer.
How do I book an appointment?
You can book online through our website, call our front desk, or email us. New patients are encouraged to fill out our online intake form before their first visit.
You can also use the following link Massage Therapy, Chiropractic and more | Proxima Rehab & Performance to book yourself online
What should I bring to my first appointment?
Please bring:
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A list of current medications
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Relevant medical reports or imaging (e.g., X-rays, MRI results)
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Your insurance information (if applicable)
- Loose fitting clothes (sweats, shorts, t-shirt) for easier access to the area of complaint
How long is a typical appointment?
Initial visits are generally 45–60 minutes to allow time for assessment and planning. Follow-ups are usually 30–45 minutes, depending on the service.
Chiropractic Care
What is chiropractic care?
Chiropractic care focuses on diagnosing and treating musculoskeletal issues, particularly related to the spine, joints, and nervous system function.
What does chiropractic treat?
Chiropractors have a large scope of practice. At Proxima Rehab & performance, our chiropractors can help you with:
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Sports injuries
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Post-surgical rehabilitation
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Muscle strains
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Joint pain
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Pre and Post-Partum rehab
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Chronic conditions like arthritis
- Neck and Back pain
Will treatment hurt?
Most people feel relief during or after treatment, though it’s normal to experience mild soreness as your body adjusts.
How many sessions will I need?
It depends on your condition and goals. Your chiropractor will provide a personalized plan after the initial assessment.
Physiotherapy
What does physiotherapy treat?
Physiotherapy helps with:
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Sports injuries
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Post-surgical rehabilitation
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Muscle strains
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Joint pain
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Balance and mobility issues
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Chronic conditions like arthritis
Do you provide exercise programs?
Yes! Your physiotherapist will tailor exercises to your needs to build strength, flexibility, and function.
Can I claim physiotherapy through my insurance?
Typically, yes. Most plans cover physiotherapy, but coverage amounts vary by provider.
Massage Therapy
What types of massage do you offer?
We offer a variety of therapeutic techniques including:
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Deep tissue massage
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Relaxation massage
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Sports massage
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Trigger point therapy
What should I wear during my massage?
Wear whatever feels comfortable. Your therapist will ensure proper draping and privacy at all times.
Is massage covered by insurance?
Many extended health plans include massage therapy coverage. Check your plan for details.
Acupuncture
What is acupuncture?
Acupuncture is a traditional therapy that uses fine needles to stimulate specific points on the body to help relieve pain, reduce stress, and promote healing.
Does acupuncture hurt?
Most people feel minimal to no pain when the needles are inserted. Many find the treatment deeply relaxing.
What conditions can acupuncture help with?
Common benefits include pain management (e.g., back, neck, headaches), stress and anxiety reduction, improved sleep, and digestive support.
Insurance & Payments
Do you accept insurance?
We work with most major extended health benefit plans. Coverage depends on your specific plan. Ask us if you’d like help submitting claims.
What forms of payment do you accept?
We accept major credit cards, debit, cash, and direct billing to some providers.
Can you bill my insurance directly?
Yes! We can submit direct billing for many plans. Please check our direct billing partners here: Direct Billing Available | Proxima Rehab & Performance (There are certain exceptions depending on the type of agreement your company has with the insurance)
Clinic Policies
What is your cancellation policy?
We ask for at least 24 hours notice if you need to cancel or reschedule. Late cancellations or no-shows will be subject to a fee equalling the full amount of the visit.
Is there parking available?
Yes, we offer on-site parking for all clients.
Are walk-ins accepted?
Walk-ins may be accommodated based on availability, but booking ahead ensures you get the time that works best for you.
